Managed IT Support (End User Support)
If you work for a mid-market company (50-5000 employees), you’ll know that keeping end-users happy is a critical component of your IT model, it takes a team of experienced professionals… and a modicum of patience.
Businesses used to have two choices – insource or outsource. However, the rigidity of these service offerings doesn’t always suit the fast-paced, ever-changing world in which mid-market companies exist.
With technology and applications playing an integral part in a mid-market businesses success, having the right IT support model in place is fundamental. You need to be able to provide a consistent service to end-users, whilst being able to flex and scale in order to compete – often resulting in a more complex IT support model.
Services to suit all your requirements
Our first line support services are designed for companies just like yours, with flexibility around how, when and where you need us. We can add capacity to your existing service desk or manage the whole lot for you. It entirely depends on your requirements.
Which IT support model suits your business?
Option 1: I want a partner to provide a fully managed service desk for my end-users so I can focus on transformation
If you don’t want internal resources tied up delivering end-user support, you can leverage our fully managed service desk solutions:
Option 2: I want to continue to manage my service desk but I need help maintaining skills and resources
If you’re spending a lot of time finding and maintaining the right resource level and skill sets, you can leverage our flexible IT support services:
Benefits of our IT support services
- Provide scale and flexibility to your business 24/7
- Solutions to suit your requirements
- Enhance end-user experience
- Access expertise, resource and service management tools
- Replace variable capital and opex with a predictable monthly cost
- Minimise downtime & increase productivity
- Create a platform for growth
- Improved service reporting and contracted SLA
- Provide scale and flexibility to your business 24/7
- Solutions to suit your requirements
- Enhance end-user experience
- Access expertise, resource and service management tools
- Replace variable capital and opex with a predictable monthly cost
- Minimise downtime & increase productivity
- Create a platform for growth
- Improved service reporting and contracted SLA
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