Salesforce Administrator
Salesforce Administrator Overview
Salesforce is one of the world’s top CRM (customer relationship management) solutions. It is also a platform for creating business applications. It ranks amongst the top 10 most in-demand IT skills on job sites, with remunerations ranging from $66k to $115k per annum.
Prerequisites
A computer, a working internet connection, rapt attention and willingness to learn would suffice.
This course is suited for beginners, hence no prior knowledge is required.
What does the course cover? / Topics
Module 1: Setting Up and Configuring a New Salesforce Organization
Overview of the Module:
- Organisations setup
- User Interface setup
- User management
Module 2: Security & Sharing controls
Overview of the Module:
- User Management Settings & Security Control
- Profiles and Permissions
- Roles
- Sharing Model
- Developing Less Vulnerable Code
Module 3: Object Manager and Lightning Builder
Overview of the module
- Standard Object Architecture and Relationship Model
- Customize fields and page layouts on standards and custom objects
- Record Types and Page Layouts Assignment
- Business Process for Standard and Custom Objects
Module 4: Sales and Marketing Applications
Overview of the module
- Introduction to Sales and Marketing Applications
- Sales Process
- Advanced Sales Cloud Features
- Lead Automation tools
- Campaign Management
Module 5: Productivity and Collaboration
Overview of the module
- Introduction to Salesforce Chatter
- Activity Management
- Salesforce Mobile App
- AppExchange Applications
Module 6: Service and Support Applications
Overview of the module
- Case Management
- Case Management Automation
- Knowledge Management
Module 7: Data and Analytics Management
Overview of the module
- Database Functionality in Salesforce
- Data Import Wizard and Data Loader
- Data Validation
- Data Backup with Export Service
- Reports and Dashboards
- Impact of the Sharing Model on reports
Module 8: Workflow / Process Automation
Overview of the module
- Salesforce Flow
- Flow builder
- Which Automation Tool Do I use?
- Workflow
- Course material (digital copy provided as a PDF file)
- Salesforce Administrator Review and Questions, Answers & Explanations Exam study guide(digital copies).
- Certificate of attendance
- Exam voucher: 200$
What will the attendees aim to learn/gain from attending this course?
This path avails students the beginning essentials to start off their Salesforce Administration journey.
It also prepares students for the Salesforce Associate Certification.
Course duration and time (optional)
- 10 weeks
- Fridays 8pm – 10pm Questions, Answers session & Exam revisions questions
- Saturdays 9 am – 4pm Courses